To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

You can return your items within 30 days of receipt of your shipment.

  • Product must be in original condition
  • Clean all handles free of gel
  • In the original packaging
  • Incude original packaging material
  • Do not write on the box
  • Use clear packaging tape only
  • Must ship within 7 business days of receiving approval.

Are there any charges for return?

  • There are no charges for return as long as the unit is returned in the same condition as it was received. A 20% restock fee may apply to your refund otherwise.
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping
  • Return shipping labels are provided on a case by case bases for defective products only.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 business days.
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