To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start.
  • Follow the instructions and select the items you want to return.
  • You will get a confirmation email with the shipping guidelines once the return request is approved.
  • Returns are not accepted without an RMA number and approval.

 

You can return your items within 30 days of receipt of your shipment.

  • Product must be in the same condition as received.
  • In the original packaging.
  • Include original packaging material.
  • Do not write on the box.
  • Use clear packaging tape only.
  • Must ship within 7 business days of receiving approval.

Are there any charges for return?

  • There are no charges for return as long as the unit is returned in the same condition as it was received. A 20% restock fee may apply to your refund otherwise.
  • Original shipping charges are non-refundable.
  • You are responsible for the charges of the return shipping.
  • Returns received without RMA approval or number will be denied and charges may apply to ship the unit back to sender.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, if you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 business days. 
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